People are sharing stories about your company online. Understand what they are saying - their sentiment, needs, and desires - at all times. Our listening system, Open Mic™, continuously reads and analyzes online conversations about your company or comments sent directly to you in email, SMS, or web forms. Learn More
Open Mic continuously collects, analyzes and reports customer sentiment and social media analytics from the channels you select: social media, email, SMS, forms, surveys and any other consumer generated media.
The problem facing airlines is apparent from any visit to Travelocity, Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet.