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About Us
Are you listening to what customers are saying about your company? How? By simply taking periodic surveys, doing occasional market research, and collecting a year’s worth of customer feedback forms and email? As you may have found, in an era when the voice of the customer is everywhere, companies need to pay much closer attention to all that is being said about them online, everyday. Does this sound like you?
You’ve come to the right place and Overtone can help. Overtone delivers real-time customer intelligence to businesses that need to uncover the hidden themes and sentiment in the volumes of online conversations happening now on social media networks and their own direct feedback platforms. We effectively serve customer experience, product, reputation, and sales/marketing management, service improvement, customer research, Net Promoter Score, celebrity endorsement management, and online community and social media professionals within some of the world’s leading consumer brand companies including Microsoft, Yahoo!, eHarmony, and Continental Airlines.
Our integrated customer listening system, OpenMic, is based upon an unparalleled, real-time natural language processing, analysis, and reporting engine that can help you to understand the meaning of the world’s online conversations and enable you to take smart actions and better deliver on your brand promise. The on-demand listening system continuously listens and reports on customer sentiment and social media analytics from multiple channels such as discussion forums, review sites, fan pages, email, SMS, forms, surveys, and social media networks, so you don’t have to.
Follow these links if you are you ready to learn more about The New Customer Voice and the OpenMic solution.
Are you just beginning to look at social media and customer feedback insights?
