Customer Feedback Database
Welcome!
Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.
If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.
% with NPS Questions
This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"
Number of Questions
This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.
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Customer Feedback Database
Brand |
Feedback Form |
Source |
Industry | Sub-Industry |
Number Questions |
FreeForm Questions |
Lang. |
Info Required |
Contact Info Request |
NPS |
Requires Drop-off Location* |
Postage Provided* |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01Net |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 1 Shopping Cart |
 |
Online | Software and Internet | Software and Internet Other | 6 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 1&1 |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 123 Greetings |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 163.com |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 1under.ru |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 20 Minutos.es |
 |
Online | Media and Entertainment | Media and Entertainment Other | 0 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 2shared |
 |
Online | Computers and Electronics | Audio, Video and Photography | 1 | 1 | 1 | Yes | Yes | Yes | N/A | N/A |
| 3 Suisses |
 |
Online | Retail | Department Stores | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 3M |
 |
Online | Healthcare, Pharmaceuticals, and Biotech | Healthcare, Pharmaceuticals, and Biotech Other | 14 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 4chan |
 |
Online | Computers and Electronics | Audio, Video and Photography | 0 | 0 | 1 | No | No | Yes | N/A | N/A |
| 4shared |
 |
Paper | Software and Internet | Data Analytics, Management and Storage | 2 | 1 | 1 | No | Yes | No | N/A | N/A |
| 56.com |
 |
Online | Media and Entertainment | 0 | 0 | 1 | Yes | No | No | N/A | N/A | |
| 888.com |
 |
Online | Travel, Recreation, and Leisure | Gambling and Gaming Industries | 4 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| AA.com |
 |
Online | Transportation and Storage | Air Couriers and Cargo Services | 7 | 1 | 1 | No | No | No | N/A | N/A |
| Abbott Laboratories |
 |
Online | Healthcare, Pharmaceuticals, and Biotech | Healthcare, Pharmaceuticals, and Biotech | 0 | 1 | 1 | No | No | Yes | N/A | N/A |
| abc NEWS |
 |
Online | Media and Entertainment | Media and Entertainment Other | 7 | 4 | 1 | Yes | Yes | No | N/A | N/A |
| ABC.com |
 |
Online | Media and Entertainment | Radio and Television Broadcasting | 3 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| ABC.net.au |
 |
Online | Media and Entertainment | Radio and Television Broadcasting | 10 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| About.com |
 |
Online | Media and Entertainment | Media and Entertainment Other | 5 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| About.com |
 |
Online | Media and Entertainment | Media and Entertainment | 5 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| AboutUs |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Accenture |
 |
Other | Software and Internet | Software | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Accuweather |
 |
Online | Consumer Services | Consumer Services Other | 10 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| ACS |
 |
Online | Computers and Electronics | Data and Records Management | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Ad Magnet |
 |
Online | Business Services | Advertising, Marketing and PR | 0 | 0 | 1 | No | No | No | N/A | N/A |
| AdBrite |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Addicting Games |
 |
Online | Software and Internet | Games and Gaming | 1 | 0 | 1 | No | No | No | N/A | N/A |
| AddThis |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| adidas |
 |
Other | Business Services | Sales Services | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| ADM Food |
 |
Other | Manufacturing | Food and Dairy Product Manufacturing and Packaging | 1 | 1 | 1 | No | No | No | N/A | N/A |
| adobe |
 |
Online | Software and Internet | IT and Network Services and Support | 10 | 1 | 1 | No | Yes | Yes | N/A | No |
| ADTECH |
 |
Online | Business Services | Advertising, Marketing and PR | 2 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| Advance Auto Parts |
 |
Online | Retail | Automobile Parts Stores | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| advert pro |
 |
Online | Computers and Electronics | Computers and Electronics Other | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| AdvertStream |
 |
Online | Business Services | Advertising, Marketing and PR | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Aena |
 |
Paper | Government | Government Other | 11 | 1 | 2 | No | Yes | No | No | No |
| Aeria Games |
 |
Online | Travel, Recreation, and Leisure | Gambling and Gaming Industries | 3 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| AES |
 |
Online | Education | Education Other | 3 | 0 | 1 | No | No | Yes | N/A | N/A |
| Aetna |
 |
Online | Healthcare, Pharmaceuticals, and Biotech | Residential and Long-Term Care Facilities | 9 | 1 | 1 | Yes | Yes | No | No | No |
| Affiliated Computer Services |
 |
Online | Computers and Electronics | IT and Network Services and Support | 14 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Aflac |
 |
Online | Financial Services | Insurance and Risk Management | 15 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Aftonbladet |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| AGCO |
 |
Online | Manufacturing | Farming and Mining Machinery and Equipment | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Agilent Technologies |
 |
Online | Manufacturing | Manufacturing Other | 5 | 1 | 1 | No | No | Yes | No | No |
| AIG |
 |
Online | Financial Services | Investment Banking and Venture Capital | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| AIG |
 |
Online | Financial Services | Insurance and Risk Management | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Air Products |
 |
Online | Manufacturing | Chemicals and Petrochemicals | 5 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| ait |
 |
Online | Manufacturing | Security Services | 1 | 1 | 1 | Yes | No | No | N/A | N/A |
| AK STEEL |
 |
Paper | Manufacturing | Metals Manufacturing | 0 | 0 | 1 | Yes | No | Yes | N/A | N/A |
| 50 | Page COUNT | |||||||||||
| Page AVG | 3.4400 | 0.7800 | 1.0200 | |||||||||
| Page SUM | 32 | 32 | 7 | |||||||||
| 1532 | Total COUNT | |||||||||||
| Total AVG | 6.7683 | 2.5555 | 1.7095 | |||||||||
| Total SUM | 907 | 1059 | 303 | 30 |
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