Customer Feedback Database
Welcome!
Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.
If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.
% with NPS Questions
This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"
Number of Questions
This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.
Beyond Social Media Monitoring
Overtone's OpenMic is the industry’s first hybrid text analysis engine that combines our proven statistical-based engine with added linguistic capabilities. Read more
Customer Feedback Database
Brand |
Feedback Form |
Source |
Industry | Sub-Industry |
Number Questions |
FreeForm Questions |
Lang. |
Info Required |
Contact Info Request |
NPS |
Requires Drop-off Location* |
Postage Provided* |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Accenture | Online | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A | |||
| Adobe Feedback - Website | Online | 6 | 1 | 1 | Yes | Yes | No | N/A | N/A | |||
| AIG |
 |
Online | Financial Services | Investment Banking and Venture Capital | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Allianz | Online | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A | |||
| Answers.com | Online | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A | |||
| at and t |
 |
Online | Telecommunications | Wireless and Mobile | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Bank of America |
 |
Online | Financial Services | Banks | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Cardinal Health |
 |
Online | Financial Services | Insurance and Risk Management | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Chevron |
 |
Online | Energy and Utilities | Gasoline and Oil Refineries | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Citi Bank |
 |
Online | Financial Services | Banks | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| ConocoPhillips |
 |
Online | Energy and Utilities | Gasoline and Oil Refineries | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Costco |
 |
Online | Retail | Department Stores | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| ExxonMobil |
 |
Online | Energy and Utilities | Gasoline and Oil Refineries | 14 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Ford |
 |
Online | Manufacturing | Automobiles, Boats and Motor Vehicles | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| General Electric |
 |
Online | Energy and Utilities | Gas and Electric Utilities | 4 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| General Motors |
 |
Online | Manufacturing | Automobiles, Boats and Motor Vehicles | 2 | 1 | 1 | No | Yes | No | N/A | N/A |
| Hewlett-Packard |
 |
Online | Computers and Electronics | Computers, Parts and Repair | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Home Depot |
 |
Online | Retail | Hardware and Building Materials Dealers | 4 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| IBM |
 |
Online | Computers and Electronics | Computers, Parts and Repair | 5 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| JP Morgan |
 |
Online | Financial Services | Investment Banking and Venture Capital | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Kroger |
 |
Online | Retail | Grocery and Specialty Food Stores | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| McKesson - Careers | Online | Financial Services | Insurance and Risk Management | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A | |
| McKesson - McKesson.com |
 |
Online | Financial Services | Insurance and Risk Management | 3 | 1 | 1 | Yes | No | No | N/A | N/A |
| P and G |
 |
Online | Manufacturing | Manufacturing Other | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Papa Johns | Online | Retail | Restaurants and Bars | 11 | 1 | 1 | Yes | Yes | No | N/A | N/A | |
| Target |
 |
Online | Retail | Department Stores | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Transportation Security Administration | Online | Government | Government Other | 9 | 1 | 1 | Yes | Yes | No | N/A | N/A | |
| United Health Group |
 |
Online | Financial Services | Insurance and Risk Management | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Verizon Wireless |
 |
Online | Telecommunications | Wireless and Mobile | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Walmart |
 |
Online | Retail | Department Stores | 4 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Mercedes Benz USA |
 |
Online | Manufacturing | Automobiles, Boats and Motor Vehicles | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Audi USA |
 |
Paper | Manufacturing | Automobiles, Boats and Motor Vehicles | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Applebee's |
 |
Online | Retail | Restaurants and Bars | 13 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Thottbot |
 |
Online | Software and Internet | Games and Gaming | 1 | 1 | 1 | No | Yes | No | N/A | N/A |
| ScienceDirect |
 |
Online | Education | Education Other | 8 | 1 | 1 | Yes | Yes | No | N/A | No |
| Blackboard |
 |
Online | Education | Colleges and Universities | 10 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| ValueClick Media |
 |
Online | Business Services | Advertising, Marketing and PR | 10 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| The Free Dictionary.com |
 |
Online | Education | Education Other | 1 | 1 | 1 | No | No | No | N/A | N/A |
| Yahoo! |
 |
Online | Software and Internet | IT and Network Services and Support | 5 | 0 | 0 | Yes | Yes | No | N/A | N/A |
| IMDb |
 |
Online | 3 | 1 | 1 | Yes | No | No | N/A | N/A | ||
| Bebo |
 |
Online | Non-Profit | Social and Membership Organizations | 6 | 1 | 1 | No | Yes | No | N/A | N/A |
| Paypopup.com |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 7 | 1 | 1 | No | Yes | No | N/A | N/A |
| MetroFLOG |
 |
Online | 2 | 4 | 1 | No | Yes | Yes | N/A | N/A | ||
| SurveyMonkey.com |
 |
Online | 8 | 1 | 1 | Yes | Yes | No | N/A | N/A | ||
| Gumtree |
 |
Online | Real Estate and Construction | 3 | 1 | 0 | No | No | No | N/A | N/A | |
| Easy-Share.com |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 4 | 1 | 1 | No | Yes | No | N/A | N/A |
| Sendspace |
 |
Online | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A | ||
| SweetIM |
 |
Online | Software and Internet | Software | 9 | 2 | 1 | Yes | No | No | N/A | N/A |
| LIVEPERSON |
 |
Online | Consumer Services | Facilities Management and Maintenance | 2 | 6 | 1 | Yes | Yes | No | N/A | N/A |
| TypePad |
 |
Online | Business Services | Data and Records Management | 2 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| 50 | Page COUNT | |||||||||||
| Page AVG | 3.9600 | 1.1800 | 0.9600 | |||||||||
| Page SUM | 42 | 45 | Yes | |||||||||
| 1611 | Total COUNT | |||||||||||
| Total AVG | 6.6331 | 2.4947 | 1.6778 | |||||||||
| Total SUM | 938 | 1100 | 318 | 31 |
