Customer Feedback Database
Welcome!
Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.
If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.
% with NPS Questions
This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"
Number of Questions
This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.
Beyond Social Media Monitoring
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Customer Feedback Database
Brand |
Feedback Form |
Source |
Industry | Sub-Industry |
Number Questions |
FreeForm Questions |
Lang. |
Info Required |
Contact Info Request |
NPS |
Requires Drop-off Location* |
Postage Provided* |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Citi Bank |
 |
Paper | Financial Services | Banks | 0 | 0 | 1 | No | No | No | No | No |
| Jamba Juice |
 |
Paper | Retail | Restaurants and Bars | 0 | 0 | 1 | No | No | No | No | No |
| Rubio's |
 |
Paper | Retail | Restaurants and Bars | 0 | 0 | 1 | No | No | No | No | No |
| Soriano |
 |
Paper | Retail | Restaurants and Bars | 0 | 0 | 1 | No | No | No | No | No |
| Yahoo! |
 |
Online | Software and Internet | IT and Network Services and Support | 5 | 0 | 0 | Yes | Yes | No | N/A | N/A |
| bbc.co.uk |
 |
Online | Media and Entertainment | Radio and Television Broadcasting | 0 | 0 | 1 | No | No | No | No | N/A |
| Ifeng |
 |
Online | Media and Entertainment | Radio and Television Broadcasting | 0 | 0 | 2 | No | No | No | N/A | N/A |
| RapidShare |
 |
Online | Software and Internet | Data and Records Management | 0 | 0 | 1 | No | No | No | N/A | N/A |
| RapidShare |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | No | No | No | N/A | N/A |
| GuteFrage |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Guardian.co.uk |
 |
Online | Media and Entertainment | Newspapers, Books and Periodicals | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Goal.com |
 |
Online | Travel, Recreation, and Leisure | Spectator Sports and Teams | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Photobucket |
 |
Online | Software and Internet | Audio, Video and Photography | 2 | 0 | 1 | No | No | No | N/A | N/A |
| QuestionMarket |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Bahn |
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Online | Travel, Recreation, and Leisure | Trains, Buses and Transit Systems | 0 | 0 | 9 | No | No | No | N/A | N/A |
| SourceForge |
 |
Online | Software and Internet | Computers and Electronics | 0 | 0 | 1 | No | Yes | No | N/A | N/A |
| CareerBuilder |
 |
Online | Business Services | HR, Recruiting and Payroll Services | 2 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Scribd |
 |
Online | Non-Profit | Social and Membership Organizations | 0 | 0 | 1 | No | Yes | No | No | No |
| Hotfile |
 |
Online | Software and Internet | Computers and Electronics | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Paypal |
 |
Online | Financial Services | Financial Services Other | 4 | 0 | 1 | No | No | Yes | N/A | N/A |
| Gazeta.pl |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Ning |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Nasza-Klasapl |
 |
Online | Software and Internet | IT and Network Services and Support | 4 | 0 | 2 | Yes | Yes | No | N/A | N/A |
| eHow |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 1 | 0 | 1 | No | No | No | N/A | N/A |
| Poco.cn |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| BearEyes |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Rotten Tomatoes |
 |
Online | Media and Entertainment | Media and Entertainment Other | 1 | 0 | 1 | No | No | No | N/A | N/A |
| Miniclip |
 |
Online | Software and Internet | Games and Gaming | 0 | 0 | 13 | Yes | No | Yes | N/A | N/A |
| GetResponse |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Kooora.com |
 |
Online | Travel, Recreation, and Leisure | Spectator Sports and Teams | 0 | 0 | 2 | No | No | No | N/A | N/A |
| AdBrite |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| BlogFa - Free Persian Weblog Service |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 123 Greetings |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | No | No | No | N/A | N/A |
| ProBoards® | Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A | |
| ESPN |
 |
Online | Media and Entertainment | Media and Entertainment Other | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Sony Ericsson |
 |
Online | Telecommunications | Wireless and Mobile | 1 | 0 | 1 | No | No | No | N/A | N/A |
| Tribal Fusion |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Zol.com |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 56.com |
 |
Online | Media and Entertainment | 0 | 0 | 1 | Yes | No | No | N/A | N/A | |
| 01Net |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Hulu |
 |
Online | Telecommunications | Telecommunications Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Duowan |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Digg |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 2 | 0 | 1 | No | Yes | No | N/A | N/A |
| LinkBucks |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| StayFriends |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 0 | 0 | 2 | Yes | Yes | No | N/A | N/A |
| Focus.cn |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Answers.com |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| The Weather Network |
 |
Online | Consumer Services | Consumer Services Other | 4 | 0 | 2 | Yes | Yes | No | N/A | N/A |
| PartyPoker.it |
 |
Online | Travel, Recreation, and Leisure | Gambling and Gaming Industries | 0 | 0 | 2 | Yes | Yes | No | N/A | N/A |
| Cafe Press |
 |
Online | Business Services | Sales Services | 0 | 0 | 1 | No | No | No | N/A | N/A |
| 50 | Page COUNT | |||||||||||
| Page AVG | 0.5200 | 0.0000 | 1.5000 | |||||||||
| Page SUM | 14 | 15 | 2 | |||||||||
| 1611 | Total COUNT | |||||||||||
| Total AVG | 6.6331 | 2.4947 | 1.6778 | |||||||||
| Total SUM | 938 | 1100 | 318 | 31 |
