Customer Feedback Database

Welcome!

Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.

If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.


% with NPS Questions

This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"

Number of Questions

This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.

Beyond Social Media Monitoring

Overtone's OpenMic is the industry’s first hybrid text analysis engine that combines our proven statistical-based engine with added linguistic capabilities. Read more

Customer Feedback Database

Brandsort icon Feedback Form Sourcesort icon Industry Sub-Industry Number Questionssort icon FreeForm Questionssort icon Lang.sort icon Info Requiredsort icon Contact Info Requestsort icon NPSsort icon Requires Drop-off Location*sort icon Postage Provided*sort icon
Accenture Online 3 1 1 Yes Yes No N/A N/A
Adobe Feedback - Website Online 6 1 1 Yes Yes No N/A N/A
Aena Paper Government Government Other 11 1 2 No Yes No No No
AIG Online Financial Services Investment Banking and Venture Capital 2 1 1 Yes Yes No N/A N/A
Albertsons Paper Retail Grocery and Specialty Food Stores 10 1 1 No Yes No No Yes
Allianz Online 2 1 1 Yes Yes No N/A N/A
Answers.com Online 1 1 1 Yes Yes No N/A N/A
at and t Online Telecommunications Wireless and Mobile 1 1 1 Yes Yes No N/A N/A
Atlanta Grill Paper Retail Restaurants and Bars 7 1 1 No Yes No Yes No
Aureole Paper Retail Restaurants and Bars 1 1 1 No Yes No Yes No
Bacar Paper Retail Restaurants and Bars 2 1 1 No Yes No Yes No
Bank of America Online Financial Services Banks 2 1 1 Yes Yes No N/A N/A
Barcelo Paper Travel, Recreation, and Leisure Hotels, Motels and Lodging 76 36 4 No Yes No Yes No
Caf Paper 12 1 1 No Yes No Yes No
Calvin Klein Paper Retail Clothing and Shoes Stores 5 3 1 No No No No Yes
Cardinal Health Online Financial Services Insurance and Risk Management 1 1 1 Yes Yes No N/A N/A
Chevron Online Energy and Utilities Gasoline and Oil Refineries 1 1 1 Yes Yes No N/A N/A
Citi Bank Paper Financial Services Banks 0 0 1 No No No No No
Citi Bank Online Financial Services Banks 2 1 1 Yes Yes No N/A N/A
Colibri Mexican - Bistro Paper Retail Restaurants and Bars 7 1 1 No Yes No Yes No
ConocoPhillips Online Energy and Utilities Gasoline and Oil Refineries 1 1 1 Yes Yes No N/A N/A
Cost Plus - World Market Paper Retail Department Stores 8 1 1 No Yes No No Yes
Costco Paper Retail Department Stores 1 1 2 No Yes No Yes No
Costco Online Retail Department Stores 2 1 1 Yes Yes No N/A N/A
Crate and Barrel Paper Retail Furniture Stores 2 1 1 No No No No No
DFS Galleria Paper Retail Grocery and Specialty Food Stores 16 2 4 No Yes No Yes No
Elior Paper Retail Restaurants and Bars 18 1 2 No Yes No Yes No
eNews Paper Media and Entertainment Newspapers, Books and Periodicals 2 1 1 No Yes No Yes No
ExxonMobil Online Energy and Utilities Gasoline and Oil Refineries 14 1 1 Yes Yes No N/A N/A
Fedex Kinkos Paper Transportation and Storage Postal, Express Delivery, and Couriers 13 1 1 No Yes No No Yes
Fedex Kinkos Paper Transportation and Storage Postal, Express Delivery, and Couriers 4 1 1 No No No Yes No
First Transit - McCarran Rent-A-Car Center Paper Travel, Recreation, and Leisure Rental Cars 19 1 1 No Yes No No Yes
Ford Online Manufacturing Automobiles, Boats and Motor Vehicles 2 1 1 Yes Yes No N/A N/A
Frontier Airlines Paper Travel, Recreation, and Leisure Passenger Airlines 24 1 1 No Yes No No Yes
General Electric Online Energy and Utilities Gas and Electric Utilities 4 1 1 Yes Yes No N/A N/A
General Motors Online Manufacturing Automobiles, Boats and Motor Vehicles 2 1 1 No Yes No N/A N/A
Hartsfield-Jackson Atlanta Internation Airport Paper Transportation and Storage Airport, Harbor and Terminal Operations 40 6 1 No Yes No No Yes
Harvest and Rowe Paper Retail Restaurants and Bars 1 1 1 No Yes No Yes No
Hewlett-Packard Online Computers and Electronics Computers, Parts and Repair 2 1 1 Yes Yes No N/A N/A
Hilton - San Diego / Del Mar Paper Travel, Recreation, and Leisure Hotels, Motels and Lodging 19 2 1 No Yes No Yes No
Home Depot Online Retail Hardware and Building Materials Dealers 4 1 1 Yes Yes No N/A N/A
Hotel Alameda Palace Paper Travel, Recreation, and Leisure Hotels, Motels and Lodging 6 5 2 No No No Yes No
IBM Online Computers and Electronics Computers, Parts and Repair 5 1 1 Yes Yes No N/A N/A
INS Support Center Paper Financial Services Financial Services Other 5 1 1 No No No Yes No
Jamba Juice Paper Retail Restaurants and Bars 0 0 1 No No No No No
Jewish Community Center of San Francisco Paper Non-Profit Religious Organizations 6 4 1 No Yes No Yes No
Jimbos Naturally Paper Retail Grocery and Specialty Food Stores 15 1 1 No Yes No Yes No
JP Morgan Online Financial Services Investment Banking and Venture Capital 2 1 1 Yes Yes No N/A N/A
JW Marriott Las Vegas Resort and Spa Paper Travel, Recreation, and Leisure Resorts and Casinos 34 3 1 No Yes No No No
Kroger Online Retail Grocery and Specialty Food Stores 1 1 1 Yes Yes No N/A N/A
50 Page COUNT
Page AVG 8.4800 2.0200 1.2000
Page SUM 20 43 7
1611 Total COUNT
Total AVG 6.6331 2.4947 1.6778
Total SUM 938 1100 318 31