Customer Feedback Database

Welcome!

Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.

If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.


% with NPS Questions

This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"

Number of Questions

This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.

Beyond Social Media Monitoring

Overtone's OpenMic is the industry’s first hybrid text analysis engine that combines our proven statistical-based engine with added linguistic capabilities. Read more

Customer Feedback Database

Brandsort icon Feedback Form Sourcesort icon Industry Sub-Industry Number Questionssort icon FreeForm Questionssort icon Lang.sort icon Info Requiredsort icon Contact Info Requestsort icon NPSsort icon Requires Drop-off Location*sort icon Postage Provided*sort icon
Accenture Online 3 1 1 Yes Yes No N/A N/A
Adobe Feedback - Website Online 6 1 1 Yes Yes No N/A N/A
AIG Online Financial Services Investment Banking and Venture Capital 2 1 1 Yes Yes No N/A N/A
Allianz Online 2 1 1 Yes Yes No N/A N/A
Answers.com Online 1 1 1 Yes Yes No N/A N/A
at and t Online Telecommunications Wireless and Mobile 1 1 1 Yes Yes No N/A N/A
Bank of America Online Financial Services Banks 2 1 1 Yes Yes No N/A N/A
Cardinal Health Online Financial Services Insurance and Risk Management 1 1 1 Yes Yes No N/A N/A
Chevron Online Energy and Utilities Gasoline and Oil Refineries 1 1 1 Yes Yes No N/A N/A
Citi Bank Online Financial Services Banks 2 1 1 Yes Yes No N/A N/A
ConocoPhillips Online Energy and Utilities Gasoline and Oil Refineries 1 1 1 Yes Yes No N/A N/A
Costco Online Retail Department Stores 2 1 1 Yes Yes No N/A N/A
ExxonMobil Online Energy and Utilities Gasoline and Oil Refineries 14 1 1 Yes Yes No N/A N/A
Ford Online Manufacturing Automobiles, Boats and Motor Vehicles 2 1 1 Yes Yes No N/A N/A
General Electric Online Energy and Utilities Gas and Electric Utilities 4 1 1 Yes Yes No N/A N/A
General Motors Online Manufacturing Automobiles, Boats and Motor Vehicles 2 1 1 No Yes No N/A N/A
Hewlett-Packard Online Computers and Electronics Computers, Parts and Repair 2 1 1 Yes Yes No N/A N/A
Home Depot Online Retail Hardware and Building Materials Dealers 4 1 1 Yes Yes No N/A N/A
IBM Online Computers and Electronics Computers, Parts and Repair 5 1 1 Yes Yes No N/A N/A
JP Morgan Online Financial Services Investment Banking and Venture Capital 2 1 1 Yes Yes No N/A N/A
Kroger Online Retail Grocery and Specialty Food Stores 1 1 1 Yes Yes No N/A N/A
McKesson - Careers Online Financial Services Insurance and Risk Management 2 1 1 Yes Yes No N/A N/A
McKesson - McKesson.com Online Financial Services Insurance and Risk Management 3 1 1 Yes No No N/A N/A
P and G Online Manufacturing Manufacturing Other 3 1 1 Yes Yes No N/A N/A
Papa Johns Online Retail Restaurants and Bars 11 1 1 Yes Yes No N/A N/A
Target Online Retail Department Stores 2 1 1 Yes Yes No N/A N/A
Transportation Security Administration Online Government Government Other 9 1 1 Yes Yes No N/A N/A
United Health Group Online Financial Services Insurance and Risk Management 1 1 1 Yes Yes No N/A N/A
Verizon Wireless Online Telecommunications Wireless and Mobile 3 1 1 Yes Yes No N/A N/A
Walmart Online Retail Department Stores 4 1 1 Yes Yes No N/A N/A
Mercedes Benz USA Online Manufacturing Automobiles, Boats and Motor Vehicles 3 1 1 Yes Yes No N/A N/A
Audi USA Paper Manufacturing Automobiles, Boats and Motor Vehicles 2 1 1 Yes Yes No N/A N/A
Applebee's Online Retail Restaurants and Bars 13 1 1 Yes Yes No N/A N/A
Thottbot Online Software and Internet Games and Gaming 1 1 1 No Yes No N/A N/A
Blackboard Online Education Colleges and Universities 10 2 1 Yes Yes No N/A N/A
ValueClick Media Online Business Services Advertising, Marketing and PR 10 1 1 Yes Yes No N/A N/A
The Free Dictionary.com Online Education Education Other 1 1 1 No No No N/A N/A
Yahoo! Online Software and Internet IT and Network Services and Support 5 0 0 Yes Yes No N/A N/A
IMDb Online 3 1 1 Yes No No N/A N/A
Bebo Online Non-Profit Social and Membership Organizations 6 1 1 No Yes No N/A N/A
Paypopup.com Online Software and Internet E-commerce and Internet Businesses 7 1 1 No Yes No N/A N/A
MetroFLOG Online 2 4 1 No Yes Yes N/A N/A
SurveyMonkey.com Online 8 1 1 Yes Yes No N/A N/A
Gumtree Online Real Estate and Construction 3 1 0 No No No N/A N/A
Easy-Share.com Online Software and Internet Data Analytics, Management and Storage 4 1 1 No Yes No N/A N/A
Sendspace Online 1 1 1 Yes Yes No N/A N/A
SweetIM Online Software and Internet Software 9 2 1 Yes No No N/A N/A
LIVEPERSON Online Consumer Services Facilities Management and Maintenance 2 6 1 Yes Yes No N/A N/A
bbc.co.uk Online Media and Entertainment Radio and Television Broadcasting 0 0 1 No No No No N/A
Huffington Post Online Media and Entertainment Media and Entertainment Other 3 1 1 Yes Yes No No N/A
50 Page COUNT
Page AVG 3.8200 1.1600 0.9600
Page SUM 41 44 Yes
1611 Total COUNT
Total AVG 6.6331 2.4947 1.6778
Total SUM 938 1100 318 31