Customer Feedback Database
Welcome!
Use this collection of feedback forms to discover the best practices in customer listening for your industry. If you're putting together a comment card, feedback form or survey, check here first to get ideas and validate your concept. You can filter the results by using the drop down boxes below. The customer feedback database becomes more useful the larger it becomes, so please help out: Add your own feedback forms.
If you spot an error in the record for your company's feedback form, just write a comment on that page, and we'll try to correct the info immediately.
% with NPS Questions
This shows the percentage of forms utilizing Net Promoter Score. Net Promoter score is calculated by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?"
Number of Questions
This shows the distribution of number of questions on each feedback form. The x-axis is representative of the number of questions in any given feedback form and the y-axis shows how many forms have that number of questions.
Beyond Social Media Monitoring
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Customer Feedback Database
Brand |
Feedback Form |
Source |
Industry | Sub-Industry |
Number Questions |
FreeForm Questions |
Lang. |
Info Required |
Contact Info Request |
NPS |
Requires Drop-off Location* |
Postage Provided* |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Zynga Inc. |
 |
Online | Media and Entertainment | Media and Entertainment Other | 0 | 0 | 1 | No | No | No | No | N/A |
| Zwinky |
 |
Online | Software and Internet | Software and Internet Other | 10 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| zSHARE |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 2 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| Zol.com |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| zippyshare |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 3 | 2 | 1 | No | Yes | Yes | N/A | N/A |
| Zing |
 |
Online | Media and Entertainment | Media and Entertainment Other | 3 | 2 | 1 | No | Yes | No | N/A | N/A |
| Ziddu.com |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 4 | 1 | 16 | No | Yes | No | No | No |
| ZEDO |
 |
Online | Business Services | Advertising, Marketing and PR | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Zedge |
 |
Online | Consumer Services | Consumer Services Other | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Zazzle |
 |
Online | Retail | Retail Other | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Zappos.com |
 |
Online | Retail | Clothing and Shoes Stores | 1 | 0 | 1 | No | No | No | N/A | N/A |
| Zanox |
 |
Online | Software and Internet | Software and Internet Other | 4 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Yum Brands |
 |
Online | Retail | Restaurants and Bars | 17 | 6 | 1 | Yes | Yes | No | N/A | N/A |
| YRC Worldwide |
 |
Online | Transportation and Storage | Freight Hauling (Rail and Truck) | 3 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| YouTube |
 |
Online | Media and Entertainment | Media and Entertainment Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| YouSendIt |
 |
Online | Software and Internet | Software and Internet Other | 0 | 0 | 1 | No | No | No | N/A | N/A |
| Yourfilehost |
 |
Online | 0 | 1 | 1 | Yes | Yes | No | N/A | N/A | ||
| Youku.com |
 |
Online | Media and Entertainment | Media and Entertainment Other | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| yfrog |
 |
Online | Software and Internet | Software and Internet Other | 4 | 2 | 1 | No | No | No | N/A | N/A |
| Yelp |
 |
Online | Software and Internet | Software and Internet Other | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Yellowpages.com |
 |
Online | Business Services | Advertising, Marketing and PR | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Yaplog |
 |
Online | Software and Internet | Software and Internet Other | 4 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Yanksing |
 |
Paper | Retail | Restaurants and Bars | 10 | 1 | 1 | No | Yes | No | Yes | No |
| Yahoo! Japan |
 |
Online | Software and Internet | E-commerce and Internet Businesses | 1 | 3 | 1 | Yes | Yes | No | N/A | N/A |
| Yahoo! GeoCities |
 |
Paper | Software and Internet | E-commerce and Internet Businesses | 3 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| Yahoo! |
 |
Online | Software and Internet | IT and Network Services and Support | 5 | 0 | 0 | Yes | Yes | No | N/A | N/A |
| Yahoo India |
 |
Online | Software and Internet | Software and Internet Other | 6 | 1 | 1 | Yes | No | No | N/A | N/A |
| Yahoo |
 |
Online | 5 | 1 | 1 | No | No | Yes | N/A | N/A | ||
| Yahoo |
 |
Online | Software and Internet | Software and Internet Other | 1 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| Y8.com |
 |
Online | Software and Internet | Games and Gaming | 2 | 2 | 1 | Yes | Yes | No | N/A | N/A |
| Xtube |
 |
Online | Software and Internet | Data Analytics, Management and Storage | 0 | 0 | 1 | No | No | Yes | N/A | N/A |
| XTO Energy |
 |
Online | Energy and Utilities | Energy and Utilities Other | 2 | 1 | 1 | No | Yes | No | N/A | N/A |
| Xtend Media |
 |
Online | Business Services | Advertising, Marketing and PR | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| XREA |
 |
Online | Software and Internet | Software and Internet Other | 3 | 3 | 1 | Yes | Yes | No | N/A | N/A |
 |
Online | 4 | 0 | 2 | No | No | No | N/A | N/A | |||
| Xerox |
 |
Online | Computers and Electronics | Office Machinery and Equipment | 6 | 2 | 1 | Yes | Yes | Yes | N/A | N/A |
| Xerox |
 |
Online | Retail | Office Supplies Stores | 5 | 1 | 1 | Yes | No | No | N/A | N/A |
| xe |
 |
Online | Financial Services | Financial Services | 0 | 0 | 3 | Yes | No | No | No | Yes |
| Xcel Energy |
 |
Other | Energy and Utilities | Gas and Electric Utilities | 0 | 0 | 0 | No | No | No | No | No |
| Xbox |
 |
Online | Computers and Electronics | Computers and Electronics Other | 2 | 1 | 1 | Yes | No | No | N/A | N/A |
| Wyeth |
 |
Online | Healthcare, Pharmaceuticals, and Biotech | Healthcare, Pharmaceuticals, and Biotech Other | 0 | 0 | 1 | Yes | No | Yes | N/A | N/A |
| www.prizee.com |
 |
Paper | Energy and Utilities | Forestry and Logging | 3 | 3 | 1 | No | No | Yes | N/A | N/A |
| WWE.com |
 |
Online | Media and Entertainment | 6 | 3 | 1 | No | No | Yes | N/A | N/A | |
| Wrist Watch | Paper | Manufacturing | 1 | 1 | 11 | No | No | No | N/A | Yes | ||
| WRIGLEY |
 |
Other | Business Services | Business Services Other | 4 | 1 | 1 | No | Yes | No | N/A | N/A |
| World Star HipHop |
 |
Online | Media and Entertainment | Performing Arts | 1 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| World of Warcraft Europe |
 |
Online | Software and Internet | Games and Gaming | 0 | 0 | 1 | Yes | Yes | No | N/A | N/A |
| World Fuel Services Corporation |
 |
Online | Energy and Utilities | Gasoline and Oil Refineries | 15 | 1 | 1 | Yes | Yes | No | N/A | N/A |
| wordtracker |
 |
Online | Software and Internet | Software and Internet Other | 4 | 1 | 1 | No | Yes | No | N/A | N/A |
| WordReference.com |
 |
Online | Software and Internet | Software and Internet | 3 | 1 | 4 | Yes | Yes | No | N/A | N/A |
| 50 | Page COUNT | |||||||||||
| Page AVG | 3.1200 | 1.1200 | 1.5800 | |||||||||
| Page SUM | 29 | 31 | 7 | 2 | ||||||||
| 1611 | Total COUNT | |||||||||||
| Total AVG | 6.6331 | 2.4947 | 1.6778 | |||||||||
| Total SUM | 938 | 1100 | 318 | 31 |
