Overtone’s OpenMic® version 5.5
Multi-Channel Customer Listening and Social Media Analytics
OpenMic delivers real sentiment, meaning and trends within social media and direct to company feedback for many of the world’s leading consumer brand companies. OpenMic has several distinct advantages that enable brand-driven companies to gain strategic insights and take intelligent action:
A Multi-Channel Listening System. OpenMic collects, analyzes, and reports rich and relevant insights derived from multiple channels of customer interaction including social media, emails, text messages, voice-to-text comments, web forms, and surveys. Your customers are everywhere. Don’t you want to be there too?
One System for Strategic Insights and Intelligent Action. OpenMic delivers the complete picture of your customers’ voice across all channels. It will tell you the current information and trends related to sentiment, emerging topics, themes, influencers, and location – in any combination that makes sense for your needs. Need to respond in real-time when a specific complaint is made by a customer? It does that too.
Powered by Advanced Text Analytics. OpenMic is powered by the very best Natural Language Processing (NLP) technology that continuously reads and analyzes all relevant customer comments about your company. The interpretation of sentiment, topic, and meaning behind every text comment is in relation to your specific brand and even takes into account misspellings and acronyms.
Backed with Professional Services. All OpenMic deployments include ongoing support and consulting services as long as you are a customer. Our service professionals are all highly trained to understand the technical details of OpenMic along with being versed in the best practices uncovered in 10+ years of helping brand name companies gain valuable insights.
Delivered as a Software-as-a-Service application. We’ve done all the work for you – created powerful technology with our in-house scientists, integrated enterprise-class business intelligence capabilities, deployed within world-class SAS 70 Type II compliant data centers..
