Overtone is making news, providing customer-centric companies a must-have tool for their never ending effort to make the customer experience as good as it can be. Our clients, industry leaders and innovators, enthusiastically recognize Overtone's role in helping them become even better listeners, the direct result of which is greater customer satisfaction.
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The problem facing airlines is apparent from any visit to Travelocity, Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet.
Many companies have been successful in measuring Net Promoter Score (NPS™) program results as a periodic benchmark to drive unified action and to make occasional improvements.