Overtone is making news, providing customer-centric companies a must-have tool for their never ending effort to make the customer experience as good as it can be. Our clients, industry leaders and innovators, enthusiastically recognize Overtone's role in helping them become even better listeners, the direct result of which is greater customer satisfaction.
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Many companies have been successful in measuring Net Promoter Score (NPS™) program results as a periodic benchmark to drive unified action and to make occasional improvements.
OpenMic continuously collects, analyzes and reports customer sentiment and social media analytics from the channels you select: social media, email, SMS, forms, surveys and any other consumer generated media.