How Open Mic Works
A comprehensive real-time solution, the Overtone Integrated Listening System™ transforms customer comments into actionable insights.
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Many companies have been successful in measuring Net Promoter Score (NPS™) program results as a periodic benchmark to drive unified action and to make occasional improvements.
OpenMic continuously collects, analyzes and reports customer sentiment and social media analytics from the channels you select: social media, email, SMS, forms, surveys and any other consumer generated media.