Overtone - Social Media Monitoring and Measurement

OpenMic 5.0 Released

Multi-Channel Insight Dashboard

Our latest release provides a unified and highly customizable summary view of listening metrics across social media and direct feedback channels. The new dashboard presentation provides flexible settings to enable user customization options; new reports widget provides quick navigation to saved insight reports; default dashboard setup offers users quick value out of the box; increased interactivity with mouse-overs delivers quicker drilldown metrics.

Enhanced Insight Delivery

Release includes an extended interface and functionality for creating, saving, sharing, and scheduling of parametric data warehouse reports. Advanced report workflow tools give business users flexible and powerful access to OpenMic insight data. The release also enables the output of processed verbatim data and influencer metrics to external applications and widgets.

Comprehensive Social Media Sourcing

Comprehensive Social Media Sourcing enables acquisition of virtually any social media source type, including internal communities, review data, Twitter, blogs, discussion forums, etc. Custom web agents can be deployed to address specific listening requirements, including limiting data from specific site locations, frequency of updates, normalizing attribute data, and content acquisition of sites requiring authentication.