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Overtone’s OpenMic™ version 5.0

OpenMic helps companies understand the meaning of the world’s online conversations.

The OpenMic system delivers a multi-channel, multi-dimensional, and multi-faceted view of customer experience to help you make better decisions in every part of your business.

OpenMic’s artificial intelligence-based engine automates the formerly impossible and costly task of listening to all your customers, all the time. Now, you can have continuous access to deep consumer insights without the continuous hassle.

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Customer Listening & Social Media Analytics for Hospitality
Customer Listening & Social Media Analytics for Hospitality

Both eatery and hotel companies know the value of differentiation and segmentation in delivering sustained profitability. Beyond customer satisfaction and meeting basic needs of travelers, brand “personality” and focus on key differentiating attributes is a must in carving out a sustainable loyal market niche.

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Customer Experience Management for Airlines & Travel

The problem facing airlines is apparent from any visit to Travelocity, Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet. Airlines that are able to focus their brand on several key attributes and relentlessly execute on delivering a differentiated customer experience are able to break out of the box and continuously deliver profitability.

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OpenMic NPS™ Solution
OpenMic™ Net Promoter Score™ Solution

Understanding the Sentiments behind the Scores

Many companies have been successful in measuring Net Promoter Score (NPS™) program results as a periodic benchmark to drive unified action and to make occasional improvements. When implementing a NPS Program, do marketers immediately ask or analyze a follow-on question about WHY customers responded the way they did?

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