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How many clicks does it take to give feedback on your website? Point your browser at your company website frontpage. Count how many times you have to click the mouse to navigate to a page where you can enter text feedback to your company. If there isn't a feedback form, count the clicks to a clickable email address. Include in your count any clicks you have to make through surveys questions or pull down lists in order to get a free-form textbox.

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Overtone’s OpenMic™ version 5.0

OpenMic continuously collects, analyzes and reports customer sentiment and social media analytics from the channels you select: social media, email, SMS, forms, surveys and any other consumer generated media.

OpenMic™ Net Promoter Score™ Solution

Many companies have been successful in measuring Net Promoter Score (NPS™) program results as a periodic benchmark to drive unified action and to make occasional improvements.