Overtone - Social Media Monitoring and Measurement

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Home › Resource Center › Resource Center

Resource Center

Datasheets

Overtone’s OpenMic™ version 5.0
Customer Listening & Social Media Analytics for Hospitality
Customer Experience Management for Airlines & Travel

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Webinars

Voice of the Customer Best Practices Across Multiple Channels
Turn On, Tune in, and Crank Up Social Media Listening for Product Management
Listening Audit: 5 Steps to Jumpstart Customer Listening

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Case Studies

Garden Fresh Discovers a New Recipe for Success
Yahoo!

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Whitepapers

Customer Listening and Machine Learning
Why Not Do It By Hand? Manual Processing Vs Automated Listening
Automated Listening vs. Keyword-based Monitoring
more

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Tools

How Do You Rank?
Customer Feedback Database

Whitepapers

Best Practices for Integrated Listening
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The Latest

  • Overtone, Inc. Triples Customer Base with Advanced Social Media Listening Products and Services
  • Recent Webcast: How Online Customer Feedback Best Practices Can Help You Listen and Respond
  • Eric Zankman Appointed Senior Vice President of Professional Services

Webinar Series

  • Listening Audit: 5 Steps to Jumpstart Customer Listening
  • Competing on Social Media Analytics: 3 Must-have Metrics
  • The Care and Feeding of Influencers

Who Listens to the Listeners?
Yahoo! Does.

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Lunic Photo: Ben Stanton

Datasheets

Customer Listening for Hospitality

Both eatery and hotel companies know the value of differentiation and segmentation in delivering sustained profitability.

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Customer Experience Management for Travel

The problem facing airlines is apparent from any visit to Travelocity, Orbitz or Kayak. Your airline is just another cell on a price and schedule spreadsheet.

Read More
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