Download Whitepaper
Learn best practices in Social Media and Direct Feedback Listening. Download our Whitepaper.
Sales and Marketing
Overtone's Integrated Listening System™ delivers real-time customer insights from the amalgamation of customer comments from direct feedback and social media websites to help guide your business strategically. The real-time capture and analysis of consumer sentiment across all interaction channels also improves sales and marketing effectiveness gains. Contextually relevant up-sell, cross-sell and win back initiatives can all be automatically driven by the comments of your customers.
OpenMic business rules functionality can process a customer's comment to determine both its general sentiment and specific topic of concern in a split second. The system can then automatically respond and engage the customer with a tailored offer, outbound email or web service calls to your existing CRM system. You can also respond with structured survey questions to delve more deeply into the nature of the customer communication. Unlike any other customer listening system, Overtone's solution integrates Social CRM capabilities to enable you to act on your customer insights while your customer is experiencing them.
Upsell
You cannot ignore the strategic advantage that continuous listening and engagement offers your company. Please schedule a personalized demonstration of the OpenMic integrated listening suite.
