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The Faster and Better Way to Optimize User Experience
Overtone helps you provide your customers with the best possible online experience. For when you understand your customers' issues and quickly take the appropriate actions, everything moves in a positive direction: Loyalty, frequency of visits, positive word-of-mouth comments to friends, business colleagues and family, and most importantly, sales.
Your customers are talking to you every step of the way. Overtone will give you feedback on everything from your customer sign up process, to set up, ordering, usability, information requests, and the entire, on-going relationship.
Reduce response time between the identification and resolution of errors or usability bugs in your product. If customers are having trouble with your interface, or if there's a piece of functionality not working, you need to know fast. Overtone's Emerging Issues Alert lets you know when something goes wrong in real time, providing you with the opportunity to get things fixed before customers become alienated.
Overtone identifies and prioritizes user issues with your service. You'd like your service to be perfect. But there are many enhancements that vie for your limited resources. Overtone categorizes and quantifies your customers' requests for the various enhancements, so you know where to focus your efforts.
You cannot ignore the strategic advantage that continuous brand monitoring offers your company. Please schedule a personalized demonstration of the OpenMic integrated listening suite.
See how Yahoo! finds and fixes issues faster with Overtone
Read the case study.
